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Trouble Shooting:
These are some of the common questions received by our
Technical Support department. Most refer to all operating systems unless noted otherwise.
We will constantly by adding to these questions so check back often.
If after trying all the solutions suggested and you are still experiencing problems wait
about 30 minutes and try again. There may be the chance we are updating or conducting
maintenance on our server. If all else fails contact our Technical
Support department.
Your server keeps
asking me for my password?
This can happen in two locations, when logging-in to our system or while checking your
email. Make sure your login name and password are entered correctly by deleting them and
re-typing them carefully using all lower case characters. When doing this also make
sure the Caps Lock key is turned off on your keyboard (usually located just above the left
Shift key). This will also happen if your account has been suspended or disconnected.
Why do I keep getting
disconnected?
It's easy to blame someone else for this problem, but nine times out of ten it really is
not our fault! The only way to be disconnected from us is by loosing communication between
your modem and ours. Telephone lines are usually the biggest culprit. We've all talked
over the phone and heard those 'static' pops and crackles, well these are lost packets and
can cause modems to lose connections.
If you have call waiting on your line this will also disconnect you if someone 'beeps'
through. This can be disabled when you login by typing *70, in the dialer before our
server's number (see image below).
If you do have excess static on your phone line contact your phone company and request a
free line conditioner. Also, some less expensive modems don't have the ability to
compensate for poor reception and are generally difficult to keep connected.
Once logged on to our server you will not be disconnected intentionally by us unless you
have been idle for 30 minutes or have been online for 360 minutes. In either case you can
log straight back on again.
Some sites I visit cause my
system to lock-up?
Providing you haven't upset their Webmaster, it is probably caused by one of two problems.
The first being that your browser's cache or temporary Internet files folder is full.
Second, some Internet sites utilize Java Applets to enhance their sites. Unfortunately
these can enhance your frustrations too! Basically the Java is too much for your system or
is poorly programmed. This site uses Java Scripts which do not require an Applet to be
loaded.
There is also the chance that your computer is low on resources and the site you're
visiting is demanding too much from your system. In either of the latter cases, re-booting
your system will usually cure the problem
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