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Got Yourself in a Mess?
Don't worry, help is at hand! We offer free technical support to our subscribers with
problems connecting to or using our service. Sorry, but we can not provide free support
for other problems or third party software not supplied by us. Although we only provide
full support for Microsoft Internet Explorer we will, however, help with configuring
Netscape to work with our service. Please contact the relevant purveyor regarding other
software titles.
Before Requesting Technical
Help:
Before contacting us ensure the problem is with our service or software. A fee may be
charged for technical assistance with problems not related to our service. Always check
your Help files first, both MS Explorer and Netscape have excellent Help files.
Check our Trouble Shooting page or visit our Online Technical Guides to see if there's a solution to your
problem there and if all this fails, it's time to contact us...
Several types of Support are available:
- By Phone: Call (423) 473-7306 during the hours of 9:00a.m. - 7:00p.m. Monday thru
Friday.
- E-Mail: For less urgent matters email support@ocoeenet.net.
Mail checked 7 days and answered within 24 hours.
Please have the following ready before calling Tech Support:
- You have your Login Name and Password available
- Your systems information and specifications is at hand
- You are at a phone close to your computer
 Tip! Always make a note of any error messages received or
write down the problem as you experience it. This
will help us identify and fix your problem more easily.
Tip!
Make a point to visit and read our Online Trouble Shooting and Technical Guides. You may not need the information
right now but they may help with any future problems that arise.
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